Quality Assurance

Forceten work within the guidelines of an Audited Quality Management System. The Principal, with the support of all Associates and Contractors, is responsible for maintaining the Quality Systems laid down, to ensure quality of performance and administration in all task assignments and contracts undertaken.

The Company Quality Management Systems receive regular reviews to ensure Safe Working Practices and Quality Methods and Procedures are operating.

All Associates and Contractors of Forceten aim to provide their clients with a service of the highest quality, this is a priority for all personnel at every level and encompasses the following: -

• Clients Specific Requirements
• Contract Reviews
• Instruction Processing
• Speed of Response
• Interpretation of Requirements
• Quality of Associates and Contractors Workmanship
• Health & Safety at Work and Safe Working Practices & Safety Rules
• Administration
• Invoicing Methods & Procedures
• Data Security
• Document Filing
• The Company’s Methods & Procedures Manual

The above is indicative of the high service levels provided by the company.

A complete and formal Forceten Quality Management Manual is available to all Associates and Contractors and for viewing by Clients.

Our Mission Statement reinforces our commitment thus:-

The Principal and Associates of Forceten will, at all times, strive to deliver the highest quality of service in:- Surveying, Reporting, Inspecting, Scheduling and Managing, to meet the expectations of our clients by providing the following:-

• Full compliance with the statutory provisions of the Health & Safety at Work Act, in order to ensure a safe working environment for both our Associates, Contractors and our client’s employees and customers

• Full compliance with the guidelines laid down by The Office of the Deputy Prime Minister for Home Condition Reports for properties which fall within the boundaries of the Housing reform Act 2004.

• Full compliance with the Approved Codes of Practice as laid down by the Regulatory Bodies and the statutory provisions of the Electricity at Work Regulations and the Gas Regulations and any other relevant legislation affecting the Company’s operational processes.

• Cost effective solutions to meet our client’s requirements.

• Services carried out to the highest quality level and standards as set out by our Quality Management Manual written to meet the standards and requirements of ISO 9002

• To provide services promptly, efficiently and courteously and in accordance with our client’s reasonable expectations.

Forceten are service providers, subsequently, all Associates and Contractors are dedicated to help and support our clients.

From the commencement of every new working relationship, the clients needs will always be afforded the Company’s highest priority and commitment to meet the above Mission Statement.